$649 WEBSITE SPECIAL
The Special Includes:
The Money-back guarantee:
The Money-back guarantee does not apply to:
The Special does not include:
Velvet Web may provide any of the above services at the request of the Client. A quote will be provided to the Client for these services.
WEB DESIGN
Quoted prices include minor changes post proofreading. Minor changes include spelling; grammar; consistency; image tweaking; and Client contact information. Additional design, pages and/or changes may be done at an additional charge. This will be communicated to the Client as necessary.
Unless specified in the initial consultation:
The Client acknowledges that custom coding may sometimes be required to create additional features, including but not limited to interactive features, plugins, and custom form design. If this is a consideration or requirement and it has not been discussed prior to commencement of work, it will be communicated to the Client and a separate quotation will be provided.
All designs are covered by Australian Intellectual Property, Design and Copyright Law.
VELVET WEB CMS (CONTENT MANAGEMENT SYSTEM)
The Velvet Web CMS remains the property of Velvet Web.
The Client is responsible for the security of their CMS username and password, and any individual who is assigned the role of site Administrator or WebMaster.
The Velvet Web CMS is a tool provided to the Client which enables the Client to build, manage and administer information displayed on their website. The Administrator must NOT upload, post, publish or distribute:
The Client acknowledges that the Velvet Web CMS will only be uploaded and made operational onto a Velvet Web web server or other web server approved by Velvet Web and will not be copied and used elsewhere.
The Client acknowledges that the Velvet Web CMS does not come with system upgrades by default. Velvet Web recommends the client subscribe to a software subscription to ensure they receive and are always up to date with the latest CMS developments.
The Client is responsible for any changes that they make to their own website content, be it intentional or otherwise. Websites hosted on Velvet Web servers are backed up regularly. Should the Client wish to have their website restored to a previous version, this can be done at an additional cost.
Should the Client require help or assistance with content and/or other areas of their website, such as, but not limited to, design and implementation of their website, this will be charged out at an hourly rate.
Should the Client use any third-party software, code or plugins within the Velvet Web CMS, it is their responsibility to ensure they obtain the correct license required for their particular use of that software, code or plugin. Velvet Web will obtain the correct licenses for any part of the design that we carry out, should we use a third-party service for any design-build we implement.
CUSTOM PROGRAMMING AND DEVELOPMENT
The Client acknowledges that Velvet Web owns the intellectual rights to the code written within the custom-developed/programmed website, unless otherwise formally agreed.
The Client acknowledges that only work that forms part of the quotation will be carried out for that particular job. Any additional development required will be quoted separately and carried out as a separate job.
The price quoted includes minor changes post proofreading. Minor changes include spelling; grammar; consistency; and correction of any errors in the business, its services and/or product information.
Velvet Web will not rewrite code once the job has commenced should the Client change their mind on functionality and framework design.
The Client acknowledges that, due to the nature and complexity of Velvet Web's custom-developed online software, it is a requirement that their new website is hosted on Velvet Web web servers, and hosting on any other server is not negotiable. We guarantee that our prices remain competitive with other Australian web hosting service providers offering server software and hardware of similar quality. For added security and data integrity, Velvet Web chooses to run email on a separate dedicated email server, away from the website.
The Client acknowledges that there may be delays in programming time due to unforeseen circumstances. Velvet Web will not be held liable for an estimated completion time being exceeded. Velvet Web will endeavor to keep the Client abreast of any difficulty in programming or circumstances that may cause a delay.
E-COMMERCE AND SHOPPING CART
Product entry including data and graphics is the responsibility of the Client unless otherwise quoted by Velvet Web.
An SSL or Public Key Certificate is recommended by Velvet Web when trading online. Velvet Web will organise and install the SSL Certificate on behalf of the Client at the cost of the Client.
SEARCH ENGINE OPTIMISATION (SEO)
Velvet Web will optimise your website to comply with the search engine algorithms current at the time of the job being carried out. We do not and can not guarantee the position of your website within the search engine results.
The Client acknowledges that Velvet Web has no control over how the Search Engines display or return information and therefore can not be held responsible for any current or future changes to the position, whether caused by the search engine algorithms or otherwise.
GOOGLE AD CAMPAIGN MANAGEMENT
FACEBOOK ADVERTISING
Velvet Web does not lock Clients into contracts, however, our management fee is billed per month and once service has commenced that month’s fee is non-refundable.
DOMAIN NAME REGISTRATION
Velvet Web does not warrant or guarantee that the domain name applied for will be registered in your name or is capable of being registered by you. Accordingly, you should take no action in respect of your requested domain name(s) until you have been notified that your requested domain name has been registered.
If your application is deemed fraudulent through a fraud detection and prevention mechanism in the domain registration process, we may require the registering party to supply Photo Identification to verify their identity. Accepted Photo Identification methods are Passport or current Driver License.
Both the registration of the domain name and its ongoing use are subject to the relevant naming authority's terms and conditions of use and you are responsible for ensuring that you are aware of those terms and conditions and can and do comply with them. You irrevocably waive any claims you may have against us in respect of the decision of a naming authority to refuse to register a domain name and, without limitation agree that the administration charge paid by you to us shall be non-refundable in any event.
We accept no responsibility in respect of the use of a domain name by you and any dispute between you and any other individual or organisation regarding a domain name must be resolved between the parties concerned and we will take no part in any such dispute. We reserve the right, on our becoming aware of such a dispute, at our sole discretion and without giving any reason, to either suspend or cancel the domain name and/or to make appropriate representations to the relevant naming authority.
HOSTING/EMAIL/SECURE WEBPAGES/VIRUS PROTECTION
Velvet Web specifically exclude any warranty as to the accuracy or quality of the information received by any person via the Server and in no event will we be liable for any loss or damage to any data stored on the Server. You are responsible for maintaining insurance cover in respect of any loss or damage to data stored on the Server. You warrant to us that you will only use your assigned Web Site for lawful purposes. In particular, you further warrant and undertake to us that:
Velvet Web reserves the right to host the Clients' website on Velvet Web web servers. We guarantee that our prices remain competitive with other Australian web hosting services offering server software and hardware of similar quality. For added security and data integrity, Velvet Web chooses to run email accounts on a separate dedicated email server, away from the website.
CONTENT WRITING
Price includes one (1) final minor change post proofreading unless quoted otherwise. Minor changes include spelling; grammar; consistency; and correction of any errors in the business, its services and/or product information. Content writing services are final and no refunds or credits are available once the service has been carried out. Any additional content writing may be done at an additional charge and this will be a separate quotation.
PHOTOGRAPHY
“Basic photography” means images that do not need to be etched or manipulated in any way. Basic photography is provided by Velvet Web by quotation.
“Product photography” means images of products and/or goods. Product photography requires etching and manipulation and will be quoted separately.
“Professional photography” means a professional artistic shoot and will be contracted to a professional photography contractor.
GRAPHIC DESIGN
Graphic Design work refers but is not limited to photos needing etching or manipulation, logo design, something unique that does not form part of the standard website design, promotional and stationary material destined for print. Any additional graphic design work required will be discussed with the Client and quoted separately.
OTHER CONDITIONS
Velvet Web reserves the right to use a third party contractor for services or any part thereof on behalf of Velvet Web.
The Client acknowledges that the services are to be provided by Velvet Web and that in the event that Velvet Web is unable for any reason to carry out or engage a contractor to carry out the service, Velvet Web is entitled to rescind this agreement within 21 days without penalty in which event any money paid by the Client shall be refunded in full.
The Client acknowledges that Velvet Web is not responsible for the operation and maintenance of the Client’s hardware and software, including operating system, browser, software updates, and any 3rd party software installed or used in the development of the product.
Velvet Web is not responsible for the Client’s data integrity, corrupt databases, service interruptions or internet downtime.
Website file and database backup and restore is an additional service that will be charged accordingly.
The Client acknowledges that any images and fonts which are provided to Velvet Web and used in the design of the Client’s website are in fact owned by the Client and do not infringe any copyright law.
The Client acknowledges that Velvet Web is not responsible for any losses incurred by the Client in the event of a cyber attack, data breach, or misuse of their website or web application. In the event of any such occurrence where the website and/or data would need to restored from backup, the Client acknowledges that the restoration works will incur a fee.
CONDITIONS OF PAYMENT
For the $649 website special, payment is due prior to the commencement of work with a money-back guarantee (see $649 WEBSITE SPECIAL conditions above).
For all other work, see conditions below:
A 20% deposit on quotation price prior to commencement of work is required. Deposit is non-refundable once service has commenced. Progress payment of an additional 40% is required prior to the new site being uploaded to the Client’s hosting service. Final 40% is required once the site is live.
Velvet Web prefers payment via Direct Deposit. Should the Client choose to pay via credit card or PayPal, this will incur a 2.7% surcharge.
Should the content required from the Client in order for Velvet Web to complete the service fail to be forthcoming within 10 working days after commencement of the design build, a progress payment will be requested by Velvet Web. The amount is discretionary, depending on the job.
Should content required from the Client in order for Velvet Web to complete the job fail to be forthcoming within 20 working days, the final payment will be requested by Velvet Web.
If any sum payable is not paid on or before the due date, Velvet Web reserves the right to suspend the service we are providing to you.
CONFIDENTIAL INFORMATION
Velvet Web is committed to the information privacy principles contained in the Freedom of Information Act 1982 and the Information Privacy Act 2000. Velvet Web will comply with the privacy principals contained in the Commonwealth Privacy Act 1988 (irrespective of whether or not they are legally binding on Velvet Web). Velvet Web also agrees to comply with any directions regarding privacy given to Velvet Web by the Client or by a Privacy Commissioner that is relevant to the Contract between Velvet Web and the Client.